REFUND AND RETURNS POLICY

At FASTTRACKINSURE, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a comprehensive refund and returns policy to ensure a smooth process. Please read the details below:

  1. Eligibility for Returns To be eligible for a return, your item must:

    • Be unused, in the same condition that you received it.
    • Be in the original packaging with all accessories, manuals, and documentation.
    • Be returned within 30 days of the purchase date.

  2. Return Process

    • Contact us at info@fasttrackinsure.click to initiate the return process.
    • Provide your order number, reason for return, and any relevant details.
    • Once your return is approved, you will receive return instructions and a return shipping label (if applicable).
    • Items must be returned to the following address: FASTTRACKINSURE 5 Ann St Mohawk, New York.

  3. Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days.
    • Shipping costs are non-refundable unless the return is due to an error on our part.

  4. Damaged or Defective Items

    • If your item is defective or damaged upon arrival, please contact us within 7 days of receiving the item.
    • We will offer a replacement or full refund, depending on the situation.

  5. Non-Refundable Items

    • Certain items, such as personalized or customized products, may not be eligible for return or refund unless defective.

  6. Exchanges

    • We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order.

  7. Return Shipping Costs

    • Customers are responsible for the cost of return shipping, except when the item is defective or incorrect.

EFFECTIVE DATE: December 7, 2024